UK Web orders can be taken up to 2pm Friday to guarantee Monday delivery, subject to availability.
Last order dates for Christmas
For stock items
1st class by 3pm Thursday 20th December
Recorded by 3pm Thursday 20th December
After Thursday 20th we recommend Next Day delivery
Next Day delivery where available, by 2pm Friday 21st December
Two Day delivery where Next Day not available, by 2pm Thursday the 20th December
Europe and Rest Of World if usually three days then by Mid-day Wednesday the 19th December.
There are available express delivery options. For instance, Saturday or Sunday deliveries or deliveries by 12am and 10am. Please phone the shop to arrange this and extra charges will apply, though usually at cost.
At this time of year stock is constantly being adjusted and it may be that some things are no longer in stock. Items are sold in the shop all day and so web stock can only be updated retrospectively at the end of a day or in the mornings. If this is the case, we will be in contact as soon as possible, please monitor emails and phone messages for updates?
Please allow up to 3-5 days for delivery. We use a courier, next working day delivery service, or recorded Royal Mail for all products. Where the product is immediately available, we will ship it the same day (provided the order is received pre-2pm). Should the product be unavailable, the item may take a little longer to send out. We endeavor to dispatch products on the same day of confirmation that your order is accepted, although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been already dispatched, cancel your order and we will refund all sums paid by you.
Deliveries outside of the EU may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.
Please send any return via a signed for service to:
Glos GL14 3LL