UK Web orders can be taken up to 2pm Friday to guarantee Monday delivery, subject to availability.
There are available express delivery options. For instance, Saturday or Sunday deliveries or deliveries by 12am and 10am. Please phone the shop to arrange this and extra charges will apply, though usually at cost.
Stock is constantly being adjusted and it may be that some things are no longer in stock. Items are sold in the shop all day and so web stock can be updated retrospectively after being sold in the shop or via mail order. If for any reason we cannot fulfil the order immediately we will be in contact as soon as possible, please monitor emails and phone messages for updates?
Please allow up to 3-5 days for delivery. We use a courier, next working day delivery service, or recorded Royal Mail for all products. Where the product is immediately available, we will ship it the same day (provided the order is received pre-2pm). Should the product be unavailable, the item may take a little longer to send out. We endeavour to dispatch products on the same day of confirmation that your order is accepted, although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been already dispatched, cancel your order and we will refund all sums paid by you.
Deliveries outside of the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.
Please send any returns via a signed for service to:
Elm Of Burford
48 High Street
If returning from outside the UK please make sure that you state clearly that the Item is a 'UK Bought Return'. We cannot be responsible for any return Customs Charge or Import VAT and so if by returning any item such charges are incurred, they will be deducted from any refund or credit. We are also not responsible for refunding any custom or sales tax charges incurred with the recipients customs when initially purchasing the item.
Our online payment platform uses a Opayo (formerly Sagepay) Gateway and uses both Worldpay and PayPal methods of payment. We accept VISA, VISA Debit, MasterCard and MAESTRO (MasterCard Debit) via either Worldpay or PayPal and with PayPal can accepts funds from your PayPal account too. In all online payments none of the card details are forwarded on to us. We are not able to add charges after the transactions has been completed, So if additions are to be made, like adding another item or upgrading postage, please telephone as soon as possibe after placing the order to arrange this.
The Worldpay Payment in the Opayo Gateway requires the Biling address corresponds to the card being used. It does this by making sure the House Number (if one exists) and Post Code correspond to where the card is registered. If there seems to be a difficuty in processing the payment, there being a n issue with the Biling Address can often be the cause. Make sure the Post Code is correct and in some cases if the Biling Address has both a House Name and House Number, excluding the House Name from the Biling Address may allow the payment to go through. All of these systems are processed before we even receive your order and we have no imput or say in how they are processed.
I we process a refund from an online purchace we can only refund via the method of purchace. As we did not receive the payment details in the first place we could not even if asked to, refund via another method. Rather we would instruct either Opayo or PayPal to refund either fully or partially depeding on the circumstances.
All personal data collected in the transaction are not shared with any third party, with the exception of the courier or postal service. Obviously we need to give them Name and Address but in the case of courier we need to provide Phone and Email so they can inform of delivery times. For International Customers the Email address and Mobile Phone number are both compulsory for customs purposes. All our couriers do not share this information or pass it on and work within the rules of Data Protection under the terms of the Information Commissioner's Office.
All our personal data is held securely behind a business standard firewall on secure platforms. We never receive card details for online purchases as stated above and would never store such. We do collect data on what people order and when but that is only for internal use.